Shipping policy

SHIPPING

We currently post products within Australia and New Zealand only. We use Australia Post to help us get our products to you.

RATES

For postage within Australia, we offer flat rate shipping of $10.00. We can post your order by Express Post at the rate of $15.00. 

We offer free delivery to Yarrawonga/Mulwala and surrounds so long as your address falls under either the 3730 or 2647 postcode.  Minimum order total of $30.00 required.

For postage to New Zealand, we offer flat rate shipping of $15.95 or $29.95 for Express Post.

Please note that for heavy or bulky items, additional costs may be incurred.  We’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).

DISPATCH TIMEFRAMES

We process all orders within 1-2 business days of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.  If you require your order urgently, please contact us and we will do our best to dispatch it as quickly as we can.

We ask for your patience as this handling period may vary, for example, if we have a high volume of orders or during sale periods.

You acknowledge that we’re not liable for any delay in dispatch of your order.

DELIVERY TIMEFRAMES

Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider. As a guide, your orders should arrive within 2-5 business days, unless advised otherwise. Local delivery can be expected either same or next day from order date, excluding public holidays and weekends.

DELIVERY ADDRESS

It’s your responsibility to make sure that your postal address details are correct - we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.

ORDERS LOST IN TRANSIT

When we dispatch your order, we will give you a tracking code for you to track the progress of your order.

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.